Refund policy

Return & Refund Policy – Madura

At Madura, we are committed to ensuring your satisfaction with every purchase. Please read our policy carefully before placing an order.

---

### No Returns Policy
We do not accept returns on any items once they have been delivered. All sales are considered final.

---

### Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged  
- Defective  
- Incorrect (wrong product, size, or design)  

You may be eligible for a replacement or refund.

---

### How to Request a Replacement or Refund
To process your request, you must:

1. Contact us within 7 days of delivery  
2. Provide:
   - Your order number  
   - A clear description of the issue  
   - Photo or video proof showing the problem  

Requests without proof may not be approved.

---

### Resolution Options
Once your request is reviewed and approved, Madura will offer one of the following:

- Replacement: A new item will be sent at no additional cost  
- Refund: A full or partial refund will be issued to your original payment method  

---

### Non-Eligible Situations
We do not offer refunds or replacements for:
- Incorrect size chosen by the customer  
- Change of mind after purchase  
- Minor variations in color or design due to screen differences  

---

### Processing Time
- Replacements are processed within 3–7 business days  
- Refunds may take 5–10 business days to appear, depending on your payment provider  

---

### Contact Us
If you have any questions or need assistance, please contact our support team through your store’s contact page.

---

By placing an order with Madura, you agree to this Return & Refund Policy.