Shipping policy
Shipping Policy – Madura
At Madura, we aim to deliver your order as quickly and safely as possible. Please review our shipping policy below.
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### Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped out promptly.
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### Shipping Times
Shipping times vary depending on your location:
- United States: 5–10 business days
- International (including Caribbean): 10–20 business days
Please note that shipping times are estimates and may vary due to factors beyond our control.
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### Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
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### Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow a few days for tracking information to update.
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### Delays
Madura is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather or unforeseen circumstances
We appreciate your patience in such situations.
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### Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct.
- If an incorrect address is provided, we may not be able to make changes after the order is placed
- Orders returned due to incorrect addresses may require additional shipping fees to be resent
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### Lost or Stolen Packages
Madura is not responsible for lost or stolen packages marked as delivered.
If this occurs, we recommend contacting the shipping carrier directly.
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### Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs fees, duties, or taxes required by their country
- These fees are not included in our product or shipping prices
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### Contact Us
If you have any questions about your order or shipping, please contact us through our store’s contact page.
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By placing an order with Madura, you agree to this Shipping Policy.